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FAQ

How do we make payments?

We accept online payments via credit card (Visa/Master) and PayNow.

What is your refund policy?

We do not provide refunds or accept cancellations in general.

We are confident that our online tutorials possess the value far beyond their price. If you are a home baker, we know that this is an important investment for any business. We are convinced that our tutorials will help you enhance your baking skills.

Regardless of whether you are a seasoned “old hand” or having just embarked on your baking journey, you will enjoy the whole baking process in the comfort of your home. The tutorials will be very helpful to you as you are able to pause and play as and when needed. You will also be able to enjoy this baking process with your partner, kids and family!

How long will it take me to complete the online courses?

Each tutorial is concise and detailed. After watching the tutorial, you can refer to the ingredients list which comprise materials readily available at baking shops of your choice before starting on your baking adventure.

Our tutorials are structured in such a way that facilitates the absorption of the techniques and methods used.  You can watch the video demonstrations in details, and take some notes and the beauty of an online tutorial is that you can work through it at your own pace anywhere and anytime!

Once I have purchased a course or class, then what happens?

You will be able to access your tutorial on your course dashboard. Please follow the email instructions to set up your account and access your curriculum.

Will I receive everything for my course at once?

You will receive everything on your dashboard all at once. 

Once we receive your purchase, we will also mail you the cake pan if they are inclusive in the tutorial you purchased.

If you meet with any issues, please feel free to drop us an email at contact@cakedwithlove.sg  We will be happy to assist you.  

How long do I have to access the content?

You have unlimited access to the tutorial. You can learn and revisit the tutorial to refresh your memory too!   

Can I gift this course to someone?

Absolutely! Each dashboard issued is tied to a single user—the person who purchases the course. After you purchase the course, contact us here with the name and email of who you’d like to gift the course to and we will send it to them.   

Can I share the course with a friend?

No, each dashboard issued is tied to a single user—the person who purchases the course/class.